Education

How MTC Helps the Educational Learning Process

Our solutions offer trainers, educators, tutors, teachers, parents and students an improved environment for individual learning and increased participation. Anyone can review the information and use it in a way that best fits their individual learning process. Track the students understanding, issues, progress.  Our virtual solution may require our Document Management System (DMS) also.

FAQ May Be Changed Without Notice or Additional Fees Required

Technical Interoperability Requirements
ID Number Description Meet Requirements Further Technical Information
H1 Supported on either a Windows machine or a Mac with multiple operating systems (i.e., Microsoft Windows, Linux, Mac OS X).

(a)    Supported on multiple Browsers (Will gather specific Browser requirements)

Meet Requirements Server Software is developed on Ubuntu 14.04 LTS with key open source telephony and streaming subsystems.  Working on Mac, Windows, and Linux desktops utilizing Chrome/Firefox/IE and Safari Browsers.

Waiting on Specific Browser Requirements.

H2 Compatible Secure Desktop (ASD) Meet Requirements May require the latest flash and java however to fully work.
H3 Ability to connect audio using VOIP Meet Requirements Using open standards, we support full integration with SIP telephony and PSTN. Includes CISCO call manager and existing enterprise PBX, Soft Phones, and IP Desktop sets.

We also support High Def OPUS 48 WEBRTC browser-based audio connections in Chrome and Firefox,

H4 Ability to turn off VOIP and use a bridge if required Meet Requirements
H5 Ability to upload and share audio, video, and call recording files with both parties being able to hear it. File formats include: .mp3, .wav, and video files Meet Requirements Talked about templates so we need to spec best way to create template shared content library with full playback/stop/start/pause for breakouts.
H6 Ability to chat (public and private) Meet Requirements
H7 Desktop sharing Meet Requirements Currently requires Java APP, Chrome not supported, but Firefox, IE, safari all work. A WEBRTC based option on roadmap to replace Java.
H8 Secure entry (Use a feed to send CSPs from the Portal directly into class) Meet Requirements – Additional Costs We have full API and will be able to integrate to front end system of choice with requirements.

DEV required on portal side. Support for LTI and OAUTH

H9 Ability for a host to utilize a webcam and display webcam video to the participants Meet Requirements
H10 Can handle large group sessions with 500 in attendance (seminar rooms) Meet Requirements Example would be 90 classes at the same time with 40 people/class is the norm.
H11 Mobile device support Not many requests – Partial Compliance, can join meeting with Audio but not video. Need download from Apple Store. This can be developed if needed. Initial HTML5 client, Android/IOS needed.
H12 Universal Voice support Meet Requirements

 

Our audio conferencing is mixed mode meaning all audio sources whether VOIP, PBX, bridge, WEBRTC or flash fallback fully interoperate in the live session.  Recording and Playback provided for all endpoints.

 

Meeting Administration Requirements
ID Number Description Meet Requirements Further Technical Information
H13 Ability to record session (both voice and screen) and share the recorded session Meet Requirements
H14 Ability to record attendance Meet Requirements Session must be recorded
H15 Ability for the host to share their screen Meet Requirements Also have in development with native solution, multiple users can share at same time. Everything is recorded.
H16 Invite participants Meet Requirements
H17 Audio Setup Wizard Meet Requirements
H18 Ability for the host to grant/block access Meet Requirements Host can kick existing and deny new Guests. If question is to lock conference, then we need to understand their requirements. Portal controls access/authentication.
H19 Ability for a host to change attendee role; e.g., promote a participant to host status, change privileges (As long as participants can screen share, this is not required at this time) Meet Requirements
H20 Ability to create pods/modules that can contain different types of content and be moved around the shared room Meet Requirements Talked about templates, currently pre-uploaded of slide decks via API prior to meeting. Need to spec shared content/persistence template requirements for breakouts.
H21 Ability to monitor learners’ screens real-time Meet Requirements Talked about a Moderator only view but need specs for breakouts.
H22 Ability to pause a recording (e.g., while on breaks or in breakout rooms) Meet Requirements
H23 Ability to support reporting options

a. Full list to be defined

b. Examples

i. Minutes used at a user level

ii. Attendee time in session (including arrival and departure times)

iii. Participation level

iv. Peak usage times

v. Engagement tools like polling questions, surveys, knowledge checks

Meet Requirements Must be a recorded session and if not recorded this is an Admin function.
H24 Ability for the host to post a poll and participants to vote No – Can be developed.
H25 Ability for the host to lock a session to prevent users from accessing the session Meet Requirements Current options exist with security but may need to understand requirements better. Portal can control access/authentication
H26 Ability for host to publish notes in a separate section and the ability to make notes public/private Meet Requirements We have a sticky notes module but based on demo We can make a MODERATOR only private channel for the breakouts
H27 Ability for meeting administrator to mute any/all participants Meet Requirements
H28 Ability to upload and share files and/or view presentations. File formats include: .ppt, .pdf, .doc, and Keynote files Meet Requirements
H29 Ability to restrict/disable screen shot and copy/paste functionality No Since the application is browser based the OS tools can capture.
H30 Ability for the host/admin to remove a participant from a session Meet Requirements
H31 Ability for meeting administrator to put any/all participants on hold Meet Requirements
H32 Ability for hosts and participants to conduct headset & microphone check to check their hardware compatibility and connection without interrupting the room Meet Requirements
H33 Ability for multiple parties in a room for a Huddle/Town Hall-type event (breakout room) No – Can be developed Adhoc meeting creation thru API but not for breakouts per demo.
H34 Ability to see a list of all hosts/participants in the room Meet Requirements Custom layouts so can be hidden for some participants as well.
H35 Ability to record chat transcripts Meet Requirements We also have dirty word filters.
H36 Presenter only area (For Instructors to load a chat pod for hosts that are not seen by learners) Meet Requirements Currently Moderator can come in hidden to attendees.
H37 Ability to record breakout rooms No – do not have breakout rooms. Breakout functionality needs spec. Development with a phased deliverable.
H38 Ability to speak to all breakout rooms from the main room or from an individual room instead of sending a message No – do not have breakout rooms. This can be developed Yes, we have eavesdropped, and barge core features in switch, just need spec for the breakout rooms.
H39 Rewards system, gamification Meet Requirements
H40 Ability to find previous sessions (e.g., Catalog) Meet Requirements
H41 Ability to disable a host’s access when it is no longer required Meet Requirements Portal controls access/authentication
H42 Dashboard view for participants tracking questions asked, answered, # of screen shares, etc. Meet Requirements May need further requirements.
H43 Ability for the host to use whiteboard functionality Meet Requirements
H44 Preparation mode (for prepping room without impacting the view of learners) Meet Requirements TEMPLATE/Shared content subsystem needs meeting preview mode for breakouts. May need further requirements.
Participant Requirements
ID Number Description Meet Requirements Further Technical Information
H45 Ability for the user to update/modify their status (e.g., Away, Raise Hand) Meet Requirements
H46 Ability for participants to join a session that is in progress once it has started Meet Requirements
H47 Works with existing VOIP headsets/mics that PFs already have. Need to outline make/model/types of headsets that need to be supported Meet Requirements
H48 Ability for the participant to share their screen Meet Requirements
M49 Ability for the participants to use whiteboard functionality Meet Requirements
Infrastructure and Support Requirements
H50 System redundancy (outage failover) Meet Requirements
H51 Agreed upon process for any outage or performance issues (one point of contact with procedures for escalation including timeframes) Meet Requirements
H52 24x7x365 Support with 30-minute turnaround Meet Requirements – additional costs
H53 Off hours maintenance windows (i.e. 3am-6am ET) Meet Requirements – additional costs
H54 24-hour advance notice of scheduled maintenance Meet Requirements
H55 One week minimum advance notice of scheduled upgrades with an opportunity to assess risk Meet Requirements Customer specific acceptance testing for each release would be expected.
H56 Support 300 multiple, concurrent sessions throughout the day Meet Requirements
H57 Support 2,000+ concurrent users (2014 average 958; max 1,855) Meet Requirements
H58 Portal login integration Meet Requirements- additional costs Need Specs and work with IT Staff to integrate.
H59 System performance monitoring views No (yes if it is in your data center, understanding is that you do not want to host it)
H60 Flexible licensing/set up so instructors and Performance Facilitators can have their own rooms Meet Requirements Adhoc and on demand elastic scaling handles this from technology side. Business agreement needed on named user/concurrent user model.
H61 Data repository for shared content with access level control (e.g., edit vs. view only) No (yes if it is in your data center, understanding is that you do not want to host it) Will integrate DMS solution or customers preferred content system if the spaces module and current features do not work well enough.
H62 Ability to create and manage customized learner view/layout (e.g., add pre-built polls, quizzes, pre-recorded calls, audio and video files) Yes, to all but Polling. Can be developed. Need spec templates/course profiles.
H63 Is there is an option to push the user details to the vendor just-in-time instead of having them pull it from us. Yes Host can accept or deny any requests prior to or during a meeting. As we work together with the integration, we can receive push data.
H64 Do we need to manage AD to support learners being able to access class? Need access to your system Once we get access to your Active Directory via Port 339 in order to Auto Enroll all the users into our product then no you do not need to manage this.

 

H65 The instructor must initiate the recordings, do you have an option that automates this? Yes, this is done at the time of meeting setup.
H66 Do you use WEBRTC Yes, we are fully WEBRTC deployed.
H67 Needing to replace LMS application Yes MTC can meet this requirement as well as to integrate this into our applications and your systems. We also have advanced security technology that can be deployed throughout all systems and applications.
H68 System redundancy (outage failover) Meet Requirements
H69 Agreed upon process for any outage or performance issues (one point of contact with procedures for escalation including timeframes) Meet Requirements
H70 Off hours maintenance windows (i.e. 3am-6am ET) Meet Requirements – additional costs
H71 24-hour advance notice of scheduled maintenance Meet Requirements

TERMS OF USE AND SUBSCRIPTION AGREEMENT

Welcome to the My TrueCloud (MTC)Web site. By using this site,you may have access to a variety of resources and content we provide or update from time to time and without notice. These include: (a) Software as a service offerings; (b) Web pages, data, images, graphics, videossuch as tutorials, product information, Webcasts, and documents such as press releases, white papers, testimonials,product sheets; and (c) bulletin boards, blogs, e-mail functions, and other services in connection with which you can upload, download, share, email, post, transmit or otherwise access or make available.

  1. BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING YOUR ACCEPTANCE OR BY EXECUTINGAN ORDER FORM THAT REFERENCES THIS AGREEMENT, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” OR “YOUR” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOTHAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.
  2. CHANGES TO THE TERMS OF USE We may amend these Terms of Use at any time by posting the amended Terms of Use on the Site athttp://www.mytruecloud.com/terms. If we make a material amendment tothese Terms of Use, we will notify you by posting notice of the amendment on Our Site. Any material amendment to these Terms of Use shall be effective automatically 30 days after it is initially posted or, for users who register or otherwise provide opt-in consent during this 30-dayperiod, at the time of registration or consent, as applicable
  3. 3. Purchased Services1 FreeTrialPeriod. No Service is deemed to have been purchased should you onlyaccept to participate in Our 15-day free trial offer. During this 15-day free trial offer period you shall abide by the terms outlined in paragraphs 4, 6, 7, 8, 9, and 10. At the end of the 15-day trial period, your connection to the Service shall be discontinued. You then can have the opportunity to purchase the Service per the terms outlined herein.

3.2. Provision of Purchased Services. We shall make the Purchased Services identified by You in the Order Form and as described in the User Guides available to You pursuant to this Agreement. You agree that Your purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by Us regarding future functionality or features.

3.3. User Subscriptions. Unless otherwise specified in the applicable Order Form, (i) Services are purchased as monthly User subscriptions and may be accessed by no more than the specified number of Users, (ii) additional User subscriptions maybe added at the same pricing as that for the pre-existing subscriptions thereunder. User subscriptions are for designated Users only and cannot be shared or used by more than one User. You agree that Your purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by Us regarding future functionality or features.

  1. 4. Use of the Services 4.1. Our Responsibilities. We shall: (i) provide support for the Purchased Services to You at no additional charge, (ii) use commercially reasonable efforts to make the Purchased Services available 24 hours a day, 7 days a week, except for: (a) planned downtime (of which We shall give at least 8 hours’ noticevia the Purchased Services and which We shall schedule to the extent practicable during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday Pacific Time), or (b) any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Our employees), Internet service provider failures or delays, or denial of service attacks, and (iii) provide the Purchased Services only in accordance with applicable laws and government

4.2. Our Protection of Your Data. We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Your Data. We shall not (a) modify Your Data, (b) disclose Your Data except as compelled by law or as expressly permitted in writing by You, or (c) access Your Data except to provide the Services,and prevent or address service or technical problems, or at Your request in connection with customer support matters.

4.3. Your Responsibilities. You shall (i) be responsible for Users’ compliance with this Agreement, (ii) for procuring and maintaining the network connections that connect You to Our Service (iii) be responsible for the accuracy, quality and legality of Your Data and of the means by which You acquired Your Data, (iv) use commercially reasonable efforts to prevent unauthorized access to or use of the Services, and notify Us promptly of any such unauthorized access or use, (v) use the Services only in accordance with the User Guide and applicable laws and government regulations. You shall not (a) make the Services available to anyone other than Users, (b) sell, resell, rent or lease the Services, (c) use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use the Services to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of the Services or third-party data contained therein, or (f) attempt to gain unauthorized access to the Services or their related systems or networks, and (vi) provide accurate, current and complete information on Your legal business name, address, email address, and phonenumber, and maintain and promptly update this information if it should change.

4.3. Usage Limitations. Services may be subject to other limitations, such as, for example, limits on disk storagespace.

4.4. Third Party Web Sites, Products and Services. Wemay offer certain Third-PartyApplications forsale or free use. Any useof such Third-PartyApplications byYoushall be subject to the terms specified by the Third-PartyProvider. Wedo not warrant any such Third-PartyApplicationsor services nor are Weresponsible for the availability or the quality, accuracy, integrity, fitness, safety,reliability, legality, or any other aspect of such Third-PartyApplications or services

4.5. Ownership of Customer Data. As between Youand Us, all title and intellectualproperty rights in and to YourData is owned exclusively by You. You acknowledgeandagreethat in connection with Our Service, wemake backup copies of the Your Data in Youraccount and We store and maintainsuch data for a period of 30 days following the termination of this Agreement.

Terms of Use and Subscription AgreementPage 34.6. Federal Government End User Provisions. If User is the US Federal Government, weprovide the Service, including related software and technology, in accordance with the following: Government technical data and software rights related to the Service include only those rights customarily provided to the public as defined in this Agreement. This customary license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data –Commercial Items) and DFAR 227.7202-3 (Rights in Commercial ComputerSoftware or Computer Software Documentation). If a government agency has a need for rights not conveyed under these terms, it must negotiate with Us to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.

  1. 5. Fees and Payment for Purchased Services5.1. Fees. You shall pay all fees specified in all Order Forms hereunder. Except as otherwise specified herein, (i) purchased subscriptions are for periods of one month commencing on the day the purchase was made or on such date mutually agreed to by both parties, (ii) all purchased user licenses shall automatically renew each monthon the purchase anniversary date, unless a User license was terminated using Our online Administrative Tool, priorto the start of the month, (iii) all fees shall be charged and billed in advance of service, (iv)data storage in access of the amount included in the basic package will be charged at a rate published on Our web site. This additional charge will be automatically added to your monthly subscription billing, (v)you agree to allow us to charge and withdraw from your designated account your monthly subscription fee and additional data storage charges, and (vi)if you received a price discount AND youterminate 10% or more of your User accounts within six months of first acquiring Our Service, We reserve the right to re-price future use of the Service without the discount, AND we can do so automatically without having to receive your consent to do so.

5.2. Invoicing and Payment. Unless agreed to by Us, all payments will be made via Exchange.net. You will provide Us or Exchange.netwith valid and updated credit cardor bank account information, or only if acceptable to Us, with a valid purchase order. If You provide credit card or bank account information to Us, You authorize Us to charge such card or account automatically each monthfor all Services listed in the Order Form for the initial subscription term and any renewal subscription term(s) as set forth in Section 3.3and thisSection 5. Such charges shall be made thirty days in advance.If the Order Form specifies that payment will be by a method other than a credit cardor electronic check, wewill invoice You in advance. Unless otherwise stated in the Order Form, invoiced charges are due upon receipt ofthe invoice. You are responsible for providing complete and accurate billing and contact information to Us and notifying Us of any changes to such information.

5.3. Overdue Charges. If any charges are not received from You by the due date, then at Our discretion, (a) such charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid, and/or (b) We may condition future subscription renewals and Order Forms on terms that require longer term use than that specified in Section 5.1and/or an immediate payment for the entire newextendedtermof service.

5.4. Suspension of Service and Acceleration. If any amount owing by You under this or any other agreement for Our services is 30 or more days overdue (or 10 or more days overdue in the case of amounts You have authorized Us to charge to Your credit cardor PayPal), We may, without limiting Our other rights and remedies, accelerate Your unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend Our services to You until such

Terms of Use and Subscription AgreementPage 4amounts are paid in full. We will give You at least 7 days’ prior notice that Your account is overduebefore suspending services to You.

5.5. Payment Disputes. We shall not exercise Our rights under Section 5.3 and 5.4 if You are disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

5.6. Taxes. Unless otherwise stated, Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, “Taxes”). You are responsible for paying all Taxes associated with Your purchases hereunder. If We have the legal obligation to pay or collect Taxes for which You are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by You, unless You provide Us with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, weare solely responsible for taxes assessable against it based on Our income, property and employees.

  1. 6. Intellectual Property Rights. You agreethat all rights, title and interest inand to all intellectual property rights in the Service are owned exclusively by Us or ourExcept as provided in this Agreement, the license granted to Youdoes not convey any rights inthe Service, express or implied, or ownership in the Service or any intellectual property rights thereto.In addition, weshall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable, andperpetual license to use or incorporate into the Service any suggestions, enhancement requests,recommendations or other feedback provided by You, including users, relating to the operationof the Service. Any rights not expressly granted herein are reserved by MTCservice marks, logos. You agreenot to display or use the OurMarks in anymanner without Ourexpress prior written permission. The trademarks, logos and service marksof Third-PartyApplication providers (“Marks”) are the property of such third parties. You arenotpermitted to use these Marks without the prior written consent of such third partywhich may own theMark.
  2. 7. Warranties7.1. Warranty of Functionality. We warrantthat the Service (i) will achieve in all materialrespects the functionality described in the User Guides applicable to the Service purchased byYou. Yoursoleand exclusiveremedy for Our breach of this warranty shall be that Weshall be required touse commercially reasonable efforts to modify the Service to achieve in all material respects thefunctionality described in the User Guides and if We areunable to restore such functionality,Youshall be entitled to terminate the Agreement and receive a pro-rata refund of thesubscription fees paid under the Agreement for its use of the Service for the terminated portion of the Term.

7.2. Your Warranties. You warrant that You have validly entered into this Agreement and have the legal power to do so.

7.3. Disclaimer.EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE SERVICEIS PROVIDED TO CUSTOMER ON AN “AS IS” AND “AS AVAILABLE”BASIS ANDIS FOR COMMERCIAL USE ONLY. CUSTOMER ASSUMES ALL RESPONSIBILITYFOR DETERMINING WHETHER THE SERVICE OR THE INFORMATION GENERATED THEREBYIS ACCURATE OR SUFFICIENT FOR CUSTOMER’S PURPOSES.

  1. 8. Mutual Indemnification 8.1. Indemnification by Us.We shall defend You against any claim, demand, suit, or proceeding made or brought against You by a third party alleging that the use of the Services as permitted hereunder infringes or misappropriates the intellectual property rights of a third party (a “Claim Against You”), and shall indemnify You for any damages, attorney fees and costs finally awarded against You as a result of, and for amounts paid by You under a court approved settlement of, a Claim Against You; provided that You (a) promptly give Us written notice of the Claim Against You; (b) give Us sole control of the defense and settlement of the Claim Against You (provided that We may not settle any Claim Against You unless the settlement unconditionally releases You of all liability); and (c) provide to Us all reasonable assistance, at Our expense. In the event of a Claim Against You, or if We reasonably believe the Services may infringe or misappropriate, We may in Our discretion and at no cost to You (i) modify the Services so that they no longer infringe or misappropriate, without breaching Our warranties under “Our Warranties” above, (ii) obtain a license for Your continued use of the Services in accordance with this Agreement,or (iii) terminate Your User subscriptions for such Services upon 30 days’ written notice and refund to You any prepaid fees covering the remainder of the term of such User subscriptions after the effective date of termination.

8.2. Indemnification byYou. You shall defend Us against any claim, demand, suit or proceeding made or brought against Us by a third party alleging that Your Data, or Your use of the Services in breach of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law (a “Claim Against Us”), and shall indemnify Us for any damages, attorney fees and costs finally awarded against Us as a result of, or for any amounts paid by Us under a court-approved settlement of, a Claim Against Us; provided that We (a) promptly give You written notice of the Claim Against Us; (b) give You sole control of the defense and settlement of the Claim Against Us (provided that You may not settle any Claim Against Us unless the settlement unconditionally releases Us of all liability); and (c) provide to You all reasonable assistance, at Your expense.

8.3. Exclusive Remedy. This Section 8states the indemnifying party’s sole liability to,and the indemnified party’s exclusive remedy against, the other party for any type of claim described in this Section.

  1. 9. Limitation of Liability 9.1. Limitation of Liability.NEITHER PARTY’S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) SHALL EXCEED THE LESSER OF $500,000 OR THE AMOUNT PAID BY YOU HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATEDTO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY YOU HEREUNDER. THE FOREGOING SHALL NOT LIMIT YOUR PAYMENTOBLIGATIONS UNDER SECTION 5(FEES AND PAYMENT FOR PURCHASED SERVICES).

9.2. Exclusion of Consequential and Related Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT ORUNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITYOF SUCH DAMAGES. THE FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

  1. 10. General Provisions10.1. Export Compliance. The Services, other technology We make available, and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdic Each party represents that it is not named on any U.S. government denied-party list. You shall not permit Users to access or use Services in a U.S.-embargoed country (currently Cuba, Iran, North Korea, Sudan or Syria) or in violation of any U.S. export law or regulation.

10.2. Anti-Corruption. You have not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any of Our employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If You learn of any violation of the above restriction, youwill use reasonable efforts to promptly notify Our Legal Department (legalcompliance@mysalesarsenal.com).

10.3. Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

10.4. No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.

10.5. Waiver. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.

10.6. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

10.7. Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email (provided email shall not be sufficient for notices of termination or an indemnifiable claim). Billing-related notices to You shall be addressed to the relevant billing contact designated by You. All other notices to You shall be addressed to the relevant Services system administrator designated by You.

10.8. Dispute Resolution. Each party agrees that before it or any employee, agent orrepresentative of the party files a claim or suit with a federal or state agency or court or other publicforum, it shall provide thirty (30) days prior written notice to the other and that, within such thirty (30)day period (or longer, if extended by mutual desire of the parties), authorized representatives of theparties shall meet (or confer by telephone) at least once in a good faith attempt to resolve theperceived dispute.

10.9. Agreement to Governing Law and Jurisdiction. This Agreement shall be governed by and construed in accordance with the laws of the State of California, without reference to the conflicts of law rules thereof. The Parties waive a trial by jury and agree that any dispute between the Parties to enforce or Terms of Use and Subscription AgreementPage 7interpret this Agreement shall be resolved byreferee under California’s Alternative Dispute Resolution Program. The prevailing party shall be awarded attorneys’ fees and costs in any proceeding brought after the date of this General Mutual Release.

10.10. Attorney Fees. You shall pay on demand Our reasonable attorney fees and other costs incurred by Us to collect any fees or charges due Us under this Agreement following Your breach of Section 5.

10.11. Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consentof the other party, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. A party’s sole remedy for any purported assignment by the other party in breach of this paragraph shall be, at the non-assigning party’s election, termination of this Agreement upon written notice to the assigning party. In the event of such a termination, we shall refund to You any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.

10.12. Entire Agreement. This Agreement, including all exhibits and addenda hereto and all Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted. However, to the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in Your purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.

  1. 11. Definitions.“Affiliates” means any entity which directly or indirectly, through one or more intermediaries, controls,or is controlled by, or is under common control with the Customer, by way of majority voting stockownership or the ability to otherwise direct or cause the direction of the management and policies ofthe

“Customer Data” means all electronic data or information submitted to the Service by YouorYourAffiliates.“Electronic Communications” means any transfer of signs, signals, text, images, sounds, data orintelligence of any nature transmitted in whole or part electronically received and/or transmittedthrough the Service.“Order Form” means anMTCestimate, renewal notification or orderform in the name ofand executed by the Customer or its Affiliate and accepted by NetSuite which specifies the Service andimplementation services to be provided by NetSuite subject to the terms of this Agreement.“Service” collectively, MTC’s online business application suite andmodules as described in the applicable User Guides that is purchased by You from Us in theEstimate/Order Form and any subsequent Estimate/Order Form from time to time, includingassociated offline components, but excluding Third Party Applications and implementation/professionalservices

“Third Party Applications” means online, Web-based applications and offline software products thatare provided by third parties andinteroperate with the Service.“Users” meanindividuals who are authorized by Youto use the Service, for whomsubscriptions to a Service have been purchased, and who have been supplied user identifications andpasswords by You (or by Usat Yourrequest). Users may include but are not limitedto Yourand YourAffiliates’ employees, consultants, contractors and agents.“User Guides” means the online user guides for the Service.”We,” “Us” or”Our”means MTC. “You”or “Your”means the company or other legal entity for which you are accepting this Agreement, and Affiliates of that company or entity.